The Silent Peril Reshaping Homeowners Insurance

Non-weather water damage rarely makes headlines, but it’s quietly eroding profitability across the country.
It is now the fourth costliest peril in homeowners insurance, and claim severity has increased 80% in the last decade—a trend that’s accelerating even as frequency remains relatively flat.

Traditional risk models struggle to capture the early warning signs behind these losses, leading to mispriced policies, undetected exposure, and rising volatility for carriers.

Want the full analysis? Download the complete “Winning the Fight Against Non-Weather Water Losses” guide.

Why Loss Severity Keeps Rising

Aging homes and overlooked system failures

Many of the most expensive losses stem from aging plumbing, deteriorating materials, and slow-burn failures that often go undetected until damage is significant.

Frequency is flat—severity is not

Loss patterns suggest that while the number of events hasn’t surged, the financial impact of each event has—a signal that traditional models are not capturing the right property-level predictors.

The Property Features Most Predictive of Water Losses

The overlooked attributes that traditional models miss

Standard territory- or age-based assessments often ignore the property-specific details that meaningfully influence water loss risk, including:

• supply line material and age
• plumbing configuration
• occupancy patterns
• system maintenance and upgrades
• moisture exposure and prior loss indicators

These factors vary widely between neighboring homes—yet most models treat them as identical.

Where Traditional Underwriting Falls Short

ZIP-code and age-based proxies mask true risk

Legacy approaches rely heavily on broad territory-level assumptions that overlook structural vulnerabilities and system conditions.

Limited visibility creates mispriced policies

Without property-level insight, high-risk homes are often underpriced while lower-risk homes subsidize them—driving loss ratio volatility over time.

Get deeper insights on the drivers of water loss severity in our full guide → “Winning the Fight Against Non-Weather Water Losses”

How AI and Property-Level Data Are Changing the Landscape

AI models trained on real-world claims data can identify early signals of potential water loss by analyzing the interaction between:

• plumbing systems
• property attributes
• historical patterns
• material degradation
• repair history

This enables carriers to segment risk accurately, adjust pricing, and reduce preventable losses—long before small issues turn into major claims.

What Homeowners Actually Understand About Water Risk

Misconceptions around coverage and prevention

ZestyAI’s research shows that many policyholders:

• misunderstand what is and isn’t covered
• underestimate how much damage water can cause
• rarely take preventive actions unless prompted

This disconnect creates an opportunity for carriers to strengthen education, mitigation, and customer engagement.

Steps Carriers Can Take Today

Improve segmentation and rating accuracy

Property-level signals enable more precise risk tiers and more stable long-term portfolios.

Strengthen mitigation and reduce loss severity

Insights help identify which homes are at elevated risk and where targeted mitigation can reduce exposure.

Enhance underwriting workflows with explainable insights

Transparent, explainable AI helps underwriters understand the key drivers behind elevated risk—supporting both decision-making and regulatory review.

Get the Full Guide

Our new research paper, Winning the Fight Against Non-Weather Water Losses, breaks down the trends reshaping this growing peril—and the strategies carriers can use to get ahead of it.

Access the Guide

ZestyAI's analysis revealed that more than 12.6 million U.S. properties are at high risk of hail-related roof damage, representing $189.5 billion in potential replacement costs.

Powered by ZestyAI’s Z-HAIL™ model, the analysis underscores the growing financial threat of severe convective storms (SCS), including hail, tornadoes, and wind events. In 2024 alone, damages from SCS were estimated at $56 billion—surpassing losses from hurricanes.

Yet many insurers still rely on traditional models designed to estimate portfolio-level exposure, not property-level risk. As hail events increase in severity and frequency, these models often miss the structural and environmental conditions that drive real losses.

Kumar Dhuvur, Co-Founder and Chief Product Officer at ZestyAI said:

“Catastrophe models have helped insurers understand where storms may strike and how losses might add up at a portfolio level. But they weren’t built to assess risk at the individual property level, and they often miss the specific conditions that drive hail damage. By analyzing the interaction between structure-specific features and local storm patterns, we can distinguish risk between neighboring properties—enabling smarter underwriting, more precise pricing, and better protection for policyholders.”

Z-HAIL evaluates hail risk using a proprietary blend of climate, aerial, and property-specific data. By applying advanced machine learning to these inputs, Z-HAIL delivers highly granular predictions that reflect both the physical characteristics of a structure and the storm activity in its immediate surroundings.

Key findings from the analysis:

• 12.6 million U.S. structures flagged as high risk for hail-related roof damage
• $189.5 billion in total potential roof replacement exposure

Top five states by dollar exposure:

• Texas ($68B)
• Colorado ($16.7B)
• Illinois ($10.8B)
• North Carolina ($10.4B)
• Missouri ($9.5B)

States with the lowest dollar exposure:

• Maine ($4.7M)
• Idaho ($12.8M)
• New Hampshire ($18.5M)
• Nevada ($49.3M)
• Vermont ($64.7M)

In recent case studies, Z-HAIL has demonstrated the ability to pinpoint which properties are most susceptible to hail damage—even within the same neighborhood and exposed to the same storm. In one example from Allen, Texas, following a storm with 2.5-inch hailstones, Z-HAIL segmented risk across 483 policies, identifying no losses among properties rated “Very Low” by the model. This level of intra-territory precision gives insurers the ability to refine risk selection with confidence—even in the most hail-prone regions of the country.

Severe convective storms are becoming more frequent and costly, putting pressure on insurers to refine underwriting and risk management strategies. 

On April 2, our experts covered:

• Key drivers behind increasing severe storm losses
• What La Niña means for the 2025 season
• How AI-powered risk models improve risk segmentation
• Live Q&A – Get expert answers to your toughest questions!

Missed the live event? Stream now! 

Severe convective storms (SCS)—including tornadoes, hail, and damaging wind events—resulted in $58 billion in insured losses across the U.S in 2024.

Insurers face a dual challenge: navigating the uncertainty of storm patterns while ensuring their portfolios remain resilient enough to absorb the financial strain from clustered, high-loss events.

Research with IBHS confirms that SCS damage accumulates over time, particularly affecting rooftops after multiple exposures to intense storm activity. As housing stock deteriorates, insurers must reassess their portfolios to ensure underwriting, rating, and loss cost controls align with their risk appetite and maintain premiums that accurately reflect evolving exposure.

Get ahead of rising storm risks with expert insights that help you strengthen underwriting, risk assessment, and claims management.

Get our new report.

A staggering $2.15 trillion worth of U.S. residential property is at high risk of wildfire damage, according to a new AI-powered analysis from ZestyAI, the leader in climate and property risk analytics. The study, which assessed 126 million properties nationwide, found that 4.3 million individual homes face heightened wildfire risk—far beyond traditionally recognized high-risk areas.

Using advanced AI models trained on over 2,000 historical wildfires, ZestyAI mapped wildfire exposure at the property level, integrating satellite and aerial imagery, topography, and structure-specific characteristics. While California leads the nation with $1.16 trillion in wildfire-exposed property, other states such as Colorado ($190.5 billion), Utah ($100.3 billion), and North Carolina ($71.2 billion) also face significant risk.

Wildfire Risk is a Nationwide Challenge

While the Western U.S. has historically seen the most severe wildfire activity, ZestyAI’s findings confirm that high-risk properties exist across the country. States like North Carolina (4.6% of homes at high risk), Kentucky (2.9%), Tennessee (2.3%), and even South Dakota (11.0%) are now seeing increased wildfire exposure.

As more homes and businesses are built in fire-prone landscapes, the Wildland-Urban Interface (WUI) continues to expand. This, combined with intensifying climate conditions, is driving higher insurance costs and growing availability concerns. Today, one in eight U.S. homeowners already lacks adequate insurance coverage, and that number is expected to rise.

AI Expands Insurance Access in High-Risk Areas

Attila Toth, Founder and CEO of ZestyAI said:

"Wildfires are threatening more properties than ever before, with billions of dollars in exposure even in areas many people don’t associate with fire risk. Yet, too many homeowners are finding themselves uninsured or underinsured just as these disasters become more frequent and severe. Insurers have traditionally relied on broad, regional models that don’t account for individual property characteristics."

"That means some homeowners are denied coverage even when their true risk is much lower than their neighbors'.’"

AI-driven risk analytics are reshaping the way insurers assess wildfire exposure. By providing granular, property-specific insights, we’re helping insurers make smarter underwriting decisions—keeping coverage available in high-risk areas while ensuring that homeowners who take mitigation steps are recognized.

Last year, our models helped insurers extend coverage to 511,000 properties that had previously struggled to secure insurance due to outdated risk models. In 2025, we expect that number to reach a million, ensuring that even in high-risk areas, responsible homeowners have access to protection when disaster strikes.

Artificial intelligence is reshaping the P&C insurance industry, offering new ways to streamline underwriting, enhance risk management, and navigate evolving regulations.

But as AI adoption accelerates, insurers must ensure they’re using these technologies effectively—balancing innovation with compliance.

Our latest guide explores the most impactful AI applications in insurance, including:

• AI-powered underwriting and predictive analytics
• How regulators are shaping the future of AI in insurance
• Best practices for integrating AI while ensuring fairness and transparency

As AI-driven tools become the new standard, insurers who adapt early will gain a competitive edge.

Download our free guide to leverage these innovations while staying aligned with evolving regulations.

New research from ZestyAI reveals that 62% of U.S. homeowners are deferring critical home maintenance, adding up to $317 billion in potential claims exposure for insurers.

These findings come as Severe Convective Storms (SCS) caused an estimated $58 billion in insured losses in 2024, surpassing hurricane-related losses and marking the second-costliest SCS year on record.

Tornadoes, hail, and wind events now account for over 60% of all U.S. catastrophe claims, and research from the Insurance Institute for Business & Home Safety (IBHS) shows that roof damage accounts for up to 90% of residential catastrophe losses.

Key Findings from ZestyAI’s Homeowner Survey

According to ZestyAI’s nationally representative survey, 62% of homeowners have delayed essential repairs due to budget constraints, representing nearly 59 million U.S. homes with unaddressed vulnerabilities. Forty percent said they would rely on an insurance claim to cover major repairs like roof replacement, adding up to an estimated $317 billion in potential exposure for carriers.

Alarmingly, 63% of homeowners who weren’t living in their home at the time of the last roof replacement don’t know how old their roof is, making it even harder to detect aging systems before they fail. Meanwhile, 12% admitted they would delay repairs indefinitely, further increasing their risk of property damage.

Severe Convective Storms: The Growing Catastrophe Risk

This blind spot compounds known risks: prior ZestyAI analysis has identified over 12.6 million U.S. properties at high risk for hail-related roof damage, representing $189.5 billion in potential roof replacement costs.

“Deferred maintenance has long been a known risk factor, but today the stakes are higher than ever,” said Kumar Dhuvur, Co-Founder and Chief Product Officer of ZestyAI. "With claim severity rising and storm losses compounding, insurers need more than hazard maps to navigate this landscape."

"Property-level insights allow carriers to proactively address known vulnerabilities, improve underwriting precision, and work with homeowners to reduce losses before they happen.”

ZestyAI’s findings support a growing push toward data-driven, preventative underwriting strategies, especially as carriers face rising claim severity and pressure to improve combined ratios across storm-prone states.

In today’s property insurance market, understanding wildfire risk at the individual structure level is more critical than ever. For wholesale brokers like Jencap, the ability to deliver actionable, data-driven insights to retail agents and carriers is essential, especially as wildfire conditions evolve rapidly across the country.

That’s why JenCap turned to ZestyAI.

In the video above, Ben Beazley, EVP and Head of Property at JenCap, shares two key reasons why ZestyAI’s Z-FIRE™ model stood out:

• Structure-level precision: Z-FIRE analyzes wildfire risk at the individual property level—factoring in building materials, defensible space, vegetation, topography, and historical fire patterns to predict which homes are most vulnerable and which are more likely to withstand a fire.
• Continuously refreshed data: While the core model remains stable and DOI-approved, Z-FIRE is updated with the latest fire perimeters, confirmed loss locations, and vegetation data. This ensures it reflects the most current wildfire seasons and emerging risk patterns.
• Z-FIRE is already approved for rating and underwriting in every major wildfire-prone state. For JenCap and many others, it’s become a vital tool for evaluating wildfire exposure and supporting smarter decisions in high-risk areas.

Not every wildfire spreads through forests. Some move house to house, block to block, driven by wind, heat, and proximity. As these events become more common, insurers are asking sharper questions about how to assess risk in densely built environments.

Z-FIRE was designed to account for the real-world conditions that enable this type of fire behavior, capturing the structural, spatial, and environmental factors like building density, defensible space, mitigation strategy, climatology, and slope that contribute to urban conflagration.

What Is Urban Conflagration?

Urban conflagration refers to a fire that spreads rapidly through a densely built environment, jumping from structure to structure rather than moving solely through vegetation. Unlike traditional wildfires that primarily burn forests or grasslands, these events are driven by building materials and the adoption of fire mitigation practices, the spacing between structures, and proximity to areas that are known to be challenging for firefighters.

Wind and terrain—particularly steep slopes—often accelerate the spread, pushing fire fronts into residential areas and compounding the risk of widespread destruction. For insurers, urban conflagrations represent a uniquely challenging peril, where fire behavior is shaped as much by the built environment as by natural fuels. Without a model built to capture these dynamics, they’re nearly impossible to assess accurately.

We’ve seen what happens when wind-driven embers reach tightly packed communities. In fires like Marshall, Lahaina, and the recent Palisades and Eaton Fires, wildfires didn’t stop at the wildland-urban interface—they became full-scale urban conflagrations.

These events are stark reminders that wildfire risk doesn’t end at the edge of the forest and that densely populated areas can produce concentrated, catastrophic losses.

For insurers, these events raise a critical question: Where are the next high-concentration loss scenarios hiding in the portfolio?

When urban conflagration strikes, damage rates spike, and PML exposure can increase exponentially. Identifying the neighborhoods where construction patterns, terrain, and fuel conditions create the potential for that kind of fire behavior is no longer optional; it’s essential. 

At ZestyAI, we’ve been asking, and answering, these questions for years. The Z-FIRE model was designed to do exactly that.

Built to Reflect Real-World Urban Risk

From its inception,  Z-FIRE has accounted for the drivers of urban conflagration. Its two-level architecture combines neighborhood-level dynamics with property-specific characteristics, offering a detailed and scalable view of wildfire risk—even in densely built environments.

Level 1 (L1): Neighborhood Risk Score

L1 predicts the likelihood that a property will fall within a wildfire perimeter. It does this by analyzing climatology, historical wildfire behavior, terrain, fuel type, and wildfire suppression ratings to understand where fires are likely to start, spread, and grow.

Two variables are particularly important for identifying urban conflagration risk:

• Fuel Type, which accounts for both vegetative fuels and the built environment. In densely developed areas, clusters of structures can serve as fuel, particularly when combined with slope, dry conditions, or limited defensible space.
• Wildfire Suppression Rating (WSR), which indicates areas where fire suppression is likely to fail due to access, water availability, or firefighting capacity. Rather than relying on WSR alone, Z-FIRE factors in proximity to high and very high WSR zones, enabling it to capture risk spillover into nearby neighborhoods.

What sets Z-FIRE apart is how these variables interact. The model doesn’t assess them in isolation—it evaluates how multiple risk factors compound one another. This layered, interaction-driven approach allows Z-FIRE to surface hidden vulnerabilities that simpler, one-dimensional models often miss and accurately identify regions with high conflagration risk.

• L1 evaluates wildfire risk based on local terrain, fuel types, and building density. Critically, Z-FIRE incorporates two critical variables that are key indicators of conflagration risk. Both “fuel type” and proximity to areas with a High or Very High wildfire suppression rating.
  • Fuel Type accounts for both vegetation and for developed land characteristics. While vegetative fuel and its management are key for wildfire, building density can become a large contributor to conflagration risk if combined with the other high-risk factors. It is important to remember that Z-FIRE allows for unlimited variable interaction; a high-density neighborhood can be at high risk of other factors, contributing to conflagration risk.
  • Wildfire Suppression Rating (WSR) reflects the risk that a high-intensity fire may become impossible to manage by firefighters. Because those areas tend to be located in the WUI, Z-FIRE does not only rely on the WSR score, but also uses the distance proximity to high or very high WSR.

Level 2 (L2): Property-Specific Risk Score

At the structure level, L2 evaluates both nearby vegetation and building fuel density, a key driver of structure-to-structure ignition. This metric, validated by the Insurance Institute for Business & Home Safety (IBHS), helps Z-FIRE model how a single ignition can escalate within tightly packed neighborhoods, even in the absence of natural fuels.

Z-FIRE was trained on real-world events with clear urban conflagration patterns. In the 2017 Tubbs Fire, for example, flames spread deep into Santa Rosa, destroying dense subdivisions like Coffee Park. Similarly, recent fires such as Palisades and Eaton moved rapidly through built-up areas, where tightly spaced structures provided a continuous path of fuel.

Case in Point: Palisades and Eaton, CA

In the recent Palisades and Eaton Fires, Z-FIRE’s predictive accuracy was once again put to the test. Our analysis showed that over 91% of the affected area was already classified by Z-FIRE as high or very high risk based on Level 1 (L1) neighborhood scores.

Notably, none of the impacted areas were categorized as “Very Low Risk,” a strong validation that Z-FIRE captured the inherent vulnerability of these communities well before ignition.

Looking at Level 2 (L2) property-specific scores, the correlation between predicted risk and actual destruction became even clearer.

Structures with the highest Z-FIRE risk scores were 50% more likely to be destroyed compared to those with the lowest scores in the same fire footprint.

These destruction rates align with the model’s fundamental architecture: properties with denser surrounding structures, minimal defensible space, and combustible fuels nearby face a dramatically higher likelihood of loss during a wildfire.

The model identified risk in this community not simply based on topography or vegetation, but because of its underlying urban structure, including building materials, spacing between homes, and neighborhood density. These are the very factors that drive vulnerability to conflagration.

Z-FIRE was designed to capture these dynamics, reinforcing its value as a forward-looking tool for rating, underwriting, and mitigation planning.

A Model Informed by What’s Happening on the Ground

Wildfire conditions are constantly changing, and Z-FIRE stays current by continuously incorporating the latest ground-truth data, including updated fire perimeters, confirmed loss locations, and vegetation conditions.

While the core model remains stable and fully approved for rating and underwriting, this steady stream of fresh data ensures that Z-FIRE reflects the most recent fire seasons and emerging risk patterns.

The 2023 and 2024 fire seasons reinforced what we’ve long understood: fire behavior is increasingly shaped by the built environment. Z-FIRE continues to perform as expected across a wide range of scenarios, including structure-to-structure ignition in densely built areas.

These results reaffirm the model’s ability to provide timely, reliable insights to support carrier decision-making in a rapidly evolving risk landscape.

Available Now, for Those Who Need It Most

For carriers looking to better understand and underwrite wildfire risk, whether in traditional WUI zones or increasingly vulnerable urban neighborhoods, Z-FIRE offers a tested, approved, and field-proven solution.

‍Built on over a decade of confirmed loss data and designed to capture the drivers of urban conflagration, Z-FIRE supports smarter decisions across pricing, underwriting, mitigation, and reinsurance.

Importantly, Z-FIRE is approved for underwriting and rating by Departments of Insurance (DOIs) across all western states, with Oklahoma recently added to the list. Carriers can deploy the model today with confidence, knowing it meets regulatory standards while delivering granular, property-specific insights to support risk selection, pricing, and mitigation strategies.

If you're looking to validate wildfire risk insights on your own book of business, we invite you to put Z-FIRE to the test. Our team can run a targeted evaluation to show how the model performs across your portfolio, highlighting risk segmentation opportunities and identifying properties most vulnerable to structure-to-structure spread.

Get in touch to schedule an evaluation and see how Z-FIRE can strengthen your wildfire strategy today.

ZestyAI today announced the launch of ZORRO Discover™, a generative AI agent that delivers instant insights into regulatory filings and competitive market activity.

Solving a $2.5 Billion Regulatory Research Problem

Regulatory research remains one of the costliest inefficiencies in insurance, with an estimated $2.5 billion spent annually on manual reviews. The process consumes millions of hours across fragmented workflows, as filings often stretch into the thousands of pages, slowing competitive analysis and strategic decision-making.

To solve this, ZestyAI built ZORRO Discover on a proprietary generative AI pipeline, leveraging large language models optimized for insurance-specific content, including filings, objections, responses, and regulations from all 50 states.

Using agentic AI, the platform proactively navigates and synthesizes regulatory data, delivering a fast, intuitive experience tailored to the structure and language of insurance filings.

Accelerating Research by 95%

Early adopters of ZORRO Discover have found that insurers can cut research time by an average of 95%, saving thousands of work hours and millions in costs.  

“For too long, regulatory filings have buried critical intelligence under layers of complexity,” said Kumar Dhuvur, Founder and Chief Product Officer of ZestyAI. “Through years of working closely with regulators, we’ve come to deeply understand these challenges.”

“ZORRO Discover puts that intelligence at insurers’ fingertips so they can act faster, stay compliant, and make smarter decisions in an increasingly competitive market.”

How Teams Use ZORRO Discover

ZORRO Discover can be used by compliance, actuarial, product, and strategy teams to accelerate competitive research and reduce regulatory risk. By replacing manual reviews with a consistent, repeatable process, the platform helps teams improve research accuracy, focus on high-impact work, and stay ahead of regulatory changes.

Key Capabilities

• Plain-language search: Analyze and compare filings across carriers, states, and time periods using intuitive queries—no deep regulatory or technical expertise required.
• Zero in on critical details instantly: Transform complex filings into executive-level insights for faster, more informed decision-making.
• Spot market opportunities early: Track shifts in rates, rules, forms, and guidelines to anticipate industry trends and act proactively.
• Run side-by-side comparisons: Evaluate pricing strategies, regulatory objections, or model usage over time and across competitors. Example: Compare windstorm mitigation discounts across three major carriers in Florida.

Expanding to Additional Lines of Business

ZORRO Discover launches with a focus on homeowners insurance and is rapidly expanding to support regulatory and competitive intelligence across auto, commercial, and additional lines of business.

Request early access to ZORRO Discover here.

The Arizona Department of Insurance and Financial Institutions has approved the use of ZestyAI’s Severe Convective Storm suite, including Z-HAIL™, Z-WIND™, and Z-STORM™, giving insurers access to property-level risk insights.

Rising Storm Losses Across Arizona

In Arizona, the most frequent and damaging thunderstorm losses stem from strong, straight-line winds, especially downbursts. These sudden, localized wind events can exceed 100 mph and often cause significant roof and structural damage, particularly in vulnerable homes.

In 2024 alone, Arizona experienced 67 days of severe storm events, according to NOAA. These included high winds, large hail, tornadoes, and damaging downbursts, highlighting the growing volatility of the state’s monsoon season and the increasing threat to both rural and urban communities.

How ZestyAI’s Models Improve Precision

ZestyAI’s models are designed to address these risks. By analyzing how local climatology interacts with individual property features, the platform predicts both the likelihood and severity of storm-related claims, offering a more accurate alternative to traditional ZIP code or territory-based approaches, which often miss critical risk signals.

Each model is trained and validated on extensive real-world claims data and provides clear, transparent explanations of the key factors driving each score, enabling more confident underwriting and rating decisions.

Key Model Capabilities

• Z-HAIL: Predicts hail damage risk and claim severity using property-specific attributes like roof complexity, historical losses, and accumulated damage, identifying which homes are most likely to file a claim, even within the same neighborhood.
• Z-WIND: Combines AI-generated 3D analysis of roof condition, complexity, and potential failure points with local climatology to deliver pivotal insights into property-specific wind claim vulnerability and severity.
• Z-STORM: Predicts the frequency and severity of storm damage claims, including hail and wind, examining the interaction between climatology and the unique characteristics of every structure and roof.

Regulatory Confidence in AI-Driven Models

Bryan Rehor, Director of Regulatory Affairs at ZestyAI said,

“Arizona is a key market for many of our carrier partners, and one of the most rigorous regulatory environments for model review. This approval is a strong signal of confidence in our technology and our commitment to transparency, precision, and regulatory alignment.”

Arizona marks the 19th state to approve ZestyAI’s Severe Convective Storm suite—and the fourth model approved in Arizona overall, joining Z-FIRE™, ZestyAI’s AI-powered wildfire risk model already in use across the state. With elevated risk across multiple perils, Arizona’s adoption of ZestyAI’s models reflects growing regulatory confidence in AI-driven models that enable smarter underwriting, precise pricing, and stronger resilience in the face of extreme weather.

At our 2025 offsite, we had the rare privilege of hosting Scott Stephenson, former Chairman, President, and CEO of Verisk, for a candid fireside chat with our CEO, Attila Toth.

More than a guest speaker, Scott has been a mentor to our founders and a steady source of insight and encouragement on our journey. 

Over two decades, he led Verisk through extraordinary growth: doubling revenue, quadrupling market cap, and shaping one of the most respected analytics companies in the world. Named one of Forbes’ Most Admired CEOs, Scott helped define the modern insurance ecosystem.

But what stayed with our team long after the session wasn’t the accolades. It was his clarity, humility, and deep conviction that great companies aren’t defined by vision—they’re defined by execution.

Here are three takeaways that stuck with us:

Trust is a survival skill

Scott opened with the story of the 1949 Mann Gulch wildfire, where only 3 of 16 elite smokejumpers made it out alive. The team leader lit an escape fire and lay down inside it. He shouted for the others to follow, but no one did.

“They were a team on paper,” Scott said, “but they’d never trained together. They didn’t trust each other enough to act as one.”

The lesson? In high-stakes environments, technical talent means little without trust. Success depends on how quickly and cohesively a team can move together.

Thinking isn’t doing

Smart teams often confuse planning with progress. As Scott put it:

“Thinking about something, even deeply—and talking about it with others—feels like you’re doing the work. But you’re not.”

Insight without execution is just potential energy. The companies that thrive aren’t the ones with the most ideas; they’re the ones that ship, iterate, and improve with discipline.

Leadership is a mindset

Scott began his career as an engineer. Leadership wasn’t on his radar—until curiosity led him to explore it. His message: leadership isn’t a job title, and it’s not reserved for MBAs. It belongs to those who take responsibility, act with principle, and stay grounded in reality.

Why it mattered

Scott didn’t come to ZestyAI to celebrate the past. He came to challenge us. To remind us that in an industry facing rising losses, regulatory pressure, and rapid change, progress isn’t driven by buzzwords or strategy decks. It’s driven by clarity, trust, and the discipline to do the hard work.

That message hit home. As we scale ZestyAI, our ambition isn’t just to innovate; it’s to lead with purpose. To build the new standard for risk analytics. One that helps insurers price with precision, expand access to coverage, and strengthen the resilience of entire communities.